Our Policies

Clear details on shipping fees and store policies.

Orders & Processing Time
Each item is hand-stitched with care. Please allow 3–7 business days for processing before shipping. During busy periods or market seasons, processing times may be slightly longer.

Shipping
Orders are shipped from our studio in Australia. Delivery times vary depending on location. Once your order is shipped, you will receive a tracking number. We are not responsible for delays caused by postal services.

Shipping Fees

• Australia Shipping
  We offer flat rate shipping across Australia:

  • Standard Shipping: $10 AUD

• Free standard shipping is available on orders over $100 AUD.

• International Shipping
  International shipping rates are calculated at checkout based on your location. Delivery times and costs may vary depending on the destination.

• Processing Time
  All orders are hand-prepared and shipped within 2-5 business days.

• Tracking
  All orders include tracking. You will receive a tracking number once your order has been shipped.

• Additional Notes
  Shipping times are estimates and may vary due to postal delays. Any customs duties or taxes for international orders are the responsibility of the customer.

Returns & Exchanges
Due to the handmade nature of our products, we do not accept returns for change of mind.
However, if your item arrives damaged or incorrect, please contact us within 3 days of receiving your order with photos, and we will arrange a replacement or solution.

Product Care
Our embroidery pieces are delicate and made to last with proper care. We recommend gentle hand washing and avoiding harsh detergents to preserve the stitching.

Variations
Each item is handmade, so slight variations in stitching, colour, and placement may occur. These are part of the uniqueness and charm of handcrafted products.

Contact
For any questions or concerns, please contact us at designedbyaprilstore@gmail.com or via our social media channels.